Home Depot


Who is Valley Countertops?

Valley Countertops Industries of Abbotsford, British Columbia, Canada has been manufacturing quality work surfaces and countertops for Canada, the US and abroad for over 35 years. Relying on timeless traditional craftsmanship, while incorporating the features and benefits provided by the latest of technologies, Valley Countertops is known for completing quality countertop installations for their clients. Whether your project is the kitchen in the heart of your home, a high-rise tower, restaurant or hospital, Valley Countertops has the expertise to make your project fulfill your expectations.

VCI Contacts

VCI Customer Service Representatives (CSRs) are available to serve you Monday to Friday 7:00 am to 3:30 pm Pacific Time. Please see the chart below for the contact information for your area. Use the local phone number, if possible, as this bypasses the switchboard and goes directly to the CSR. If the local number does not work in your store please use the 1-800 number and the applicable extension number for your area.

Phone: 1-800-506-9997 (Extension # below)

Email: clientemails@valleycountertops.com 

Address: 30781 Simpson Road, Abbotsford, BC V2T 6X4

Vancouver Island

BC Whistler to Coquitlam (& Prince George)

BC Surrey to Chilliwack

BC – Interior









1-800-506-9997 Ext 125
1-800-506-9997 Ext 111
1-800-506-9997 Ext 109
1-800-506-9997 Ext 121






#7035-Park Royal









#7046-N Surrey






#7221-Campbell River








#7145-Port Coquitlam


#7171-Prince George
















1-800-506-9997 Ext 102

1-800-506-9997 Ext 141

1-800-506-9997 Ext 140

1-800-506-9997 Ext 120





#7036-Medicine Hat

#7050-Spruce Grove



#7037-Calgary North Hill






#7245-Regina NW



#7065-South Common

#7265-Saskatchewan S

#7058-St Vital


#7088-St. Albert


#7086-Winnipeg SW

#7076-Beacon Hill



#7180-Winnipeg N




#7111-Country Hills

#7172-Sherwood Park


#7131-Red Deer

#7175-Grande Prairie












#7268-Edmonton SW





Store Support

Responsibilities of the VCI regional Field Sales Representative (FSR)

  • Talking to you about programs, promotions and any changes or updates

  • Checking displays for wear and tear and cleaning these displays

  • Ordering samples and brochures as needed

  • Conducting training classes on and off the floor

  • Supporting in store events such as Home Shows

Responsibilities of the VCI regional Customer Service Representative (CSR)

  • Communicating all information between VCI office and THD stores, THD Project Support Centre (PSC), THD customers, THD District Sales Managers (DSM) and VCI site staff

  • Quoting and entering all measure and install orders

  • Gathering complete information from the PSC on incomplete orders

  • Scheduling all measure and install appointments with customers, including post-install service calls and warranty issues

Responsibilities of the Manufacturer

  • A Manufacturer is  a company that makes the material the countertops are cut out of

  • A Granite manufacturer extracts granite from  the earth and then processes and polishes the raw stone slabs

  • Other materials, such as Silestone® is made by Cosentino, and Corian® is made by DuPont

  • The Manufacturer is responsible for the multi-year material warranty, which varies by material

  • VCI IS NOT the Manufacturer, and does not warranty manufacturers’ materials

Responsibility of the Fabricator

  • A Fabricator is a company that purchases material from a manufacturer

  • A Fabricator cuts and installs countertops to fit into the customer's home

  • VCI fabricates countertops according to the standards set by the Marble Institute of America

  • VCI is responsible for the 1 year fabrication (installation) warranty (Example: Sink seals and seams)

  • VCI IS the Fabricator for the THD stone and solid surface countertop program


For nearly 70 years, the Marble Institute of America (MIA) has set the standards for workmanship and ethical excellence in the natural stone industry. MIA serves as the international authority on technical information about the use of natural stone products. MIA represents companies around the world that have demonstrated their commitment to superior craftsmanship and to the industry’s best business practices.

VCI is a member of the MIA


The Greater Vancouver Home Builders' Association represents the residential construction industry in the Greater Vancouver Area. Dedicated to the professionalism of its members, GVHBA is affiliated with the Canadian Home Builders' Association at both the provincial and national levels. Established in 1974, it is the largest of the 10 local associations in British Columbia with more than 850 members, 8 full-time and 1 part-time staff.

VCI is a member of the NKBA.


NSF led the development of more than 75 standards and protocols for sanitary food equipment, and has certified thousands of products as safe to use in restaurant and commercial kitchen settings. NSF food equipment standards include requirements for material safety, design, construction and product performance.

VCI offers products that are NSF certified.


Greenguard is another selling feature of Stone Countertops. Silestone, ECO, Dekton, Geos, Corian and the treatment used on Granite have all achieved the highest level of certification from Greenguard which is children and family friendly. What does this mean? Building materials can be a source of VOC’s or volatile organic compounds. These VOC’s are harmful to humans and can cause irritation and sickness if inhaled.

VCI offers products that are Greenguard certified.


The Cradle to Cradle Certified® program is a third party, multi-attribute eco-label administered by the Cradle to Cradle® Products Innovation Institute that assesses a product’s safety to humans and the environment and design for future life cycles. The program provides guidelines to help businesses implement the Cradle to Cradle® framework, which focuses on using safe materials that can be disassembled and recycled as technical nutrients or composted as biological nutrients. Unlike single-attribute eco-labels, the Cradle to Cradle CertifiedTM program takes a comprehensive approach to evaluating the design of a product and the practices employed in manufacturing the product. The materials and manufacturing practices of each product are assessed in five categories: Material Health, Material Reutilization, Renewable Energy Use, Water Stewardship, and Social Responsibility.

VCI offers products that are part of the Cradle to Cradle certified program

VCI Daily Updates-Tracking your Jobs

  • VCI provides daily electronic email updates that provide your store with all of the information needed to track your customer’s orders and give them up-to-date information

  • Please refer to this information before calling or e-mailing your CSR

  • The e-mail is sent directly to your Store Dashboard daily. It is also sent directly to the PSC Center


Qualifying Your Customer

  • Helping your customer make an informed decision is key to their satisfaction of the products and services they will receive.

  • This is one of the most important steps in the buying process for your customer. Taking the time at this point

  • with the customer will result in increased customer satisfaction.

  • Use the following product comparison chart to help determine what product is most suited to your customer’s needs.

  • Find out what is important to them – color, durability, gloss, feel, seam visibility, chips, uniqueness, etc.

Note: Countertops are special order merchandise that are custom made (ie. uniquely altered, color-matched, shaped, sized, or otherwise uniquely designed or fitted to accommodate the requirements of a particular space or environment) and are non-refundable and the purchase price cannot be refunded.


The 3 Easy Steps to Selling a Measure

1. Confirm Customer Contact information

  • Jobsite address

  • Contact person

  • Contact email address

  • Contact phone number and cell number

2. Confirm Customer Product Specifications

a. Based on the product the customer has chosen, use the appropriate article number for entering the measure order.

b. Make notes in the vendor special instructions field with all relevant job information:

  • Number of rooms required to be measured

  • Product

  • Color

  • Edge Profile

  • Sink (make and model#),

  • Promo (if applicable)

  • Any other important details discussed with the customer

3. Confirm Customer Site Conditions

a.  Cabinets: Confirm that all cabinetry including any finished end panels will be completely and permanently installed prior to the measure appointment, and all existing countertops will be cleared off for the measure appointment.
Note: Tilt-out trays are not compatible with under-mount sink installations.
b.  Sinks, faucets, brackets and appliances: Confirm that all items that will be mounted into or onto the countertops (such as sinks, faucets, soap dispensers, hot/cold water dispenser, cook tops, brackets, etc.) will be on the job site prior to the measure appointment. Apron and farmer sinks MUST be installed prior to the measure appointment. All cutout sizes will be confirmed at measure appointment. Dishwashers, free-standing stoves and refrigerators are also required to be onsite to confirm measurements.
Note: If the above items are not on site as required, or if any changes are made after the measure appointment, another measure appointment will be required and another measure fee will be charged.
c.  Existing tiles and mirrors on walls: If existing tiles and mirrors are not being used in the new project, they need to be removed prior to the measure appointment; this will ensure a good fit of the countertops to the wall. If the existing tiles and mirrors are being used in the new project, there may be gaps underneath or at the ends of the tiles or mirrors. Incidental damage of existing tiles and mirrors during installation are not the responsibility of VCI or THD.
d.  Seams: The location of seams that will be required will be discussed and determined at the time of the measure appointment. Remember, all seams in stone countertops are visible.
e.  Countertop finish (overhang) at sink: If an Undermount sink is being installed in the countertops, the sink edge finish (overhang, flush, or reveal finish) will be discussed and determined at time of the measure appointment.


The Measure Appointment

  • VCI will confirm all details of the job with the customer during the measure appointment.

  • VCI uses sophisticated laser units and programs to accurately measure the cabinets, walls and appliances to ensure accurate sizing of countertops.

  • The digital template (as shown below) provides a considerable amount of detail that is used by the CNC machines that produce the countertops.

  • The customer will be asked to sign off on the digital template confirming all of this information.

Fabricating Countertops with Excellence

1. Layout Process and Slabsmith Software.

  • VCI takes the countertop template that was made at the customer’s home to produce a custom countertop for the customer.

  • VCI uses a sophisticated software called Slabsmith to layout the customer’s countertop on the slab(s) to ensure best look before manufacturing begins.

  • The left hand side of the image below shows two slabs of granite that are cut from the same block of granite but are very different in appearance.

  • The right hand side of the image below shows how VCI uses the Slabsmith software to create pleasing looking countertops even with slabs that vary significantly in appearance from one another.

  • Slabsmith allows VCI to provide a countertop installation with the highest quality in the industry.

2. Waterjet Advanced Tooling Machines

  • VCI was the first company in Western Canada to use a Waterjet for stone fabrication. It accurately cuts the countertops to replicate the laser template. This machine also ensures the alignment of the slabs using the Slabsmith layout.

3. Sawjet Advanced Tooling Machines

  • The Sawjet is another piece of equipment used in the fabrication process. The saw is used to cut the straight sections of the laser template and the waterjet is used to cut the curved sections of the laser template which allows for an overall faster cutting time.

4. CNC Advanced Router Machines

  • After the Waterjet or Sawjet completes the cutting of the countertops, the CNC router machines profile and polish the edges and sink cutouts

5. Hand Polishing and Final Inspection

  • After the countertops are profiled and polished on the CNC machines they move to the hand polishing area.

  • This is where the tops are inspected and any final polishing or touchups are done prior to shipping and installation.

2.5 Helping the Customer Prepare for the Countertop Installation Appointment

1. Inform the customer of the following items that need to be addressed:


  • Final wall preparation: Application of wall paper or the final coat of paint should be completed after the countertop installation. Please be assured that the upmost care will be exercised during the countertop installation in order to avoid damage to these surfaces; however, due to the large size and heavy nature of countertops, scrapes or dents to nearby surfaces are possible during the placement of the countertops. This is considered incidental damage and repair costs for these items are not covered by VCI or THD and are considered the customer’s responsibility.

  • Existing backsplash, tile, and mirrors on walls: If existing backsplash, tiles and mirrors are being used in the new project, care will be exercised during the countertop installation to avoid damaging these surfaces; however due to the large size and heavy nature of the countertops, damage may occur to these items during the placement of the countertops. This is considered incidental damage and repair costs for these items are not covered by VCI or THD and are considered the customer’s responsibility.

  • Removal of existing countertops, sinks, and cooktops: All these items will need to be removed prior to the installation appointment (unless such removal services have been purchased through THD). If countertop removal has been purchased from THD, then the existing countertops will need to be cleared off, plumbing disconnected (unless plumbing disconnect has been purchased through THD) and cooktops removed.

  • Cabinet Preparation: All sink cabinets, corner cabinets and top shelves of all lower cabinets are to be emptied. All top drawers on lower cabinets need to be removed from the cabinets prior to the installation appointment. Any cabinets resting on the countertops (e.g. appliance garage) need to be removed before the installation appointment.

  • Brackets or Additional Support: Any brackets or supports that are required need to be installed before the installation appointment.

  • Sinks, Faucets and Appliances: All sinks, faucets and integral appliances must be on site at the time of installation to confirm that correct openings are provided.

  • Free-Standing Appliances: Any free-standing appliances (eg. Range, Fridge) need to be removed from the installation area prior to the installation appointment.


  • Should the site not be correctly prepared for the installation appointment, additional charges will apply

  • VCI does not provide ANY gas or electrical services

  • VCI only provides limited plumbing and removal services as noted in the THD Program (in certain locations only)

2. Inform the customer of the following items that need to be addressed:


  • Customer presence is required during the installation appointment: The customer (or designated decision maker over the age of 18) must be present during the entire installation. After the countertop has been installed, the customer must be present to inspect the countertop and sign the customer approval form that will be provided.

  • Access to Work Area: In order to safely carry countertops to the work area the access to the work area must be clear of snow, ice, debris, or any obstructions.

  • Safety: Due to the large size and heavy nature of the countertops and the use of power tools, customers, children and pets must remain out of the work area. The installers will be wearing appropriate safety equipment (including steel toed boots) and will not use drop cloths on the floor as this may cause a slip hazard.

  • Dust: The process of installing countertops will create some dust. Customers are advised to turn off their air conditioner or any other forced air systems, to prevent the spread of dust to other areas. The customer is also responsible to drape or cover areas of concern to contain the dust to the construction area. The job site will be left in a broom-clean condition.

  • Sink Mounting: Under mount sinks will be mounted to the countertop by the VCI installer once the countertop has been installed. Top mount sinks are not installed by VCI.

  • Reconnection of Plumbing, Electricity and Gas: It is the customer’s responsibility to reconnect the plumbing, gas and electricity through their electrician/plumber. For undermount sinks it is required to wait 24 hours before the reconnection of plumbing. This is to ensure that the sink has completely bonded to the countertop.

  • Additional Charges: Please be aware that additional charges will be incurred for return trips arising from incomplete site readiness, as outlined in Sections 1 and 2 above.


  • VCI is not responsible for damages that occur after installation.

2.6 Post Install Service and Concerns

Step 1

Determine what type of warranty issue the customer’s concern falls into. All post install service concerns fall into one of the following three categories:

  • Installation Warranty: VCI is responsible for the 1 Year Fabrication (Installation) Warranty (Items covered are sink seals and seams). Service Calls can be arranged at no charge for these items. Only after one year from the date of install, service calls will require a minimum charge (Please see Table 1. VCI Installation Warranty).

  • Material Warranty: the manufacturer is responsible for the multi-year warranty which varies by material (Please see Table 2. Warranty Items Covered).

  • Items not covered by Warranty (Please see Table 3. Items Not Covered by Warranty).

 VCI Installation Warranty Silestone

Granite Corian Dekton
Sink Seals            
Seam Separation            
Warranty Items Covered Silestone

Granite Corian Dekton
Limited Stain Warranty            
Manufacturing Defects in Material  
Items Not Covered by Warranty Silestone

Granite Corian Dekton
Veining, Fissures, Pits and Areas that change color due to Oxidization naturally occurring in Granite            
Dislodged Pieces (Quartz, Glass etc.) also called "pits".            
Cracks of any kind.  

Staining - Due to customer not following the care and maintenance guides    
Color, Gloss and sheen Variations  

Damage to Countertops due to contact with chemicals  
Damage Due to improper care and maintenance  

Customer Opinions, Preferences or Remorse Over Purchase  


Step 2

If the concern is not a warranty issue (items listed in Table 3) explain the characteristics of the product.
Review the care and maintenance guide for the product chosen.

Step 3

If the concern is a warranty issue (items listed in Table 1&2) proceed with following:
Send an email to clientemails@valleycountertops.com

This e-mail should include:

  • Store #, PO Number & Customer Name

  • Digital pictures of the customers concerns – close-up, 3 feet away and 6 feet away

  • Detailed description of the concerns and what has caused the issue to develop

  • If the customer is not able to send photos, your VCI CSR will arrange a site inspection with the customer

Once the e-mail is received, your regional CSR will investigate the issue and inform your store on the steps being taken to resolve the issue. Most issues are resolved at this level.
If an issue becomes escalated it will be brought to VCI Management for resolution.
At the end of the day, we all want happy customers!

2.7 Frequently Asked Questions (FAQ)

What is the difference between the included eased edge and the upgraded double radius edge?
The eased edge is a flat polished edge with no curve on the top or bottom. The Double radius has curves on thetop and bottom either at 3mm or 8mm depending on your aesthetic choice. Double Radius Edges are superior to the eased edge in chipping performance.

Does my customer’s sink have to be on site at time of the measure appointment?
Yes, we cannot complete the measure appointment unless the sink is on site. The actual physical sink measurements are taken on site to ensure accuracy of the sink hole cutouts. If we attend the customer’s measure appointment and they do not have the sink on site, then we cannot finish the measure appointment. In this case we will request an additional measure fee to return to site to complete the measure appointment.

Do the countertops need to be removed prior to the measure appointment?
No, the countertops can stay in place for the measure appointment.

- What needs to be done before you come to install?

- Does the dishwasher have to be removed?

- Does the stove need to be moved?

- Does the plumbing need to be disconnected?

These items will be discussed with the customer at the measure appointment. In most cases the dishwasher does NOT need to be removed however the Stove and Fridge will need to be moved and placed out of the working area for the installation appointment.

My customer just chose their sink do they phone VCI with the information?
No. Please have the customer take the sink home for their measure appointment.

How much is a trip charge for my out of town customers? How far are you willing to go?
Trip fees vary. Within 30km from the store is free, 31-100kms cost $1.30/km one way. Additional toll or ferry charges are applicable in some regions.

My customer has chosen an apron sink, does this have to be onsite prior to the measure appointment?
Apron sinks must be on site and installed in their permanent location BEFORE the measure appointment.

Why can’t VCI do the plumbing if the customer is asking for it?
VCI offers basic plumbing services that can be done within the sink cabinet in some regions. These items may include sink, faucet and supply line, garburator and dishwasher connections. VCI does not install new dishwashers, water filters, hot water dispensers etc.

Why can’t VCI remove tile countertops or splash?
Tile countertops are difficult and time consuming to remove. Removal of tile often causes damage to wall and cabinet surfaces which VCI cannot be responsible for repairing. Customer should remove tile on their own or using a contractor trained to do so.

How large of a piece can my customer get without a seam?
This depends on the material and you will need to ask your CSR. The current maximum size is 117”x54”. Size will be limited by weight and access to the home. Additional charges will apply for tops over 17 square feet.

How much overhang can a countertop support without additional brackets?
The countertop can support, without additional brackets or corbels, an overhang of:
- 10” on 1 ¼” (3 cm) Granite countertop

- 12” on 3/4” or 1 ¼” (2cm or 3cm) Silestone countertop

- 6” on 1/2” (1 cm) Corian with full Plywood Underlayment

- 3" on 3/4" (2cm) Dekton countertop

However, at least 70% of the total countertop must be supported by cabinets, an island, knee wall, etc. All overhangs in excess of those previously mentioned will require corbels or brackets that must be installed prior to the field templating. New or existing cabinets must be structurally sound to withstand the weight of the future countertop (Approx. 18lbs/SF for 1 ¼” (3 cm) materials and 11lbs/SF for ¾” (2 cm) materials).

Are chips on countertops and the silicone joint between the countertop and sink covered under warranty?
Chips on countertops are not covered under warranty as they are typically caused from impact, external force, or are a natural characteristic of the product, and therefore are not a material defect. The silicone joint between the countertop and sink is covered under the installation warranty for a period of one
year. If the customer would like VCI to re-silicone the countertop to the sink after the one year period VCI will provide this service for a fee.

Does the sink have to be on site for measure?
Yes, The sink must be on site to verify the measurements of the sinks to the template. Online DXF files must be provided by the sink manufacturer or additional sink template charges will apply.

Why does the customer have to pay for a return trip charge when you guys didn’t do the template?
If the customer was not prepared for the measure appointment as previously outlined and VCI could not gather all the information required at the measure appointment, the customer will be required to pay for a second measure fee for VCI to return to site to obtain the missing information. Our customer wants you to remove the countertop but they want to keep it. Why don’t you have pricing forthis? Customer doesn’t feel that it’s fair. Removal and Haul away are a single charge in the THD program, this isnot set by VCI.

What are my sink mounting options for Undermount sinks?
There are overhang, flush and reveal.

Note: Not all sinks have all options. It is important to discuss with your VCI representative the pros and cons of each to help make an informed decision.

What are Special Handing charges?

Special handling charges are incurred when there are items related to an order that are not covered, or included in, the basic Home Depot/VCI Countertop Program. Many of these items can be identified before the site measure, but are more accurately defined at the time of the measure appointment (Inhome Sales Closing Order). Keep in mind that Special Handing fees are charged as “each” and more than one Special Handling fee may be added to an order.
What are some situations that trigger Special Handing fees?
There are various items that will trigger one or more Special Handling fees. The following are some of the more common ones:

  • One or more Special Handling fee(s) will be triggered for countertop pieces that are 17 SF or larger. Large Individual pieces of countertops are difficult to handle in production, crating, shipping and installing. For instance, a 30 SF granite countertop will weigh up to 600 pounds and will require Special handling all the way through the process. There is also a higher likelihood of breaking or damaging a large countertop compared to a smaller top. The number of Special handling charges on an order will be based on the largest countertop piece on that job, and should there be other large countertops on the job, no other Special Handling fees will be added. Special Handling fees can be avoided by adding additional seams, creating countertop pieces that are less than 18 SF.

  • Difficult access to the site will also incur Special handling charges. These could include stairways, lack of direct access to the entry door, elevators, etc. If you have any concerns or question of whether a Special Handling charge will apply to your customer’s job, please contact your VCI CSR.



D - DIRECTIONAL pattern seams in countertops and edges will be highly visible.
M - High MAINTENANCE color. Shows fingerprints, watermarks, and inconsistent sheen throughout the
P - PITTING overtime some of these pieces may become dislodged and separate from the countertop. This is due
to the large pieces of recycled glass within the material. This is not considered a defect and is not covered under
material warranty.
FP - FISSURES AND PITS natural product.

Edge Type 1 Edge Type 2Edge Type 3Edge Type 4
Edge DescriptionEdge DrawingEdge DescriptionEdge DrawingEdge DescriptionEdge DrawingEdge DescriptionEdge Drawing
2cm Eased FREE2cm Double Radius (3mm)2cm Ogee4cm Bevel
  2cm Bevel4cm Eased4cm Ogee
  2cm ConvexThere are two
Double Radius
Options to
choose from.
3mm and 8mm.



4cm Double Radius (8mm) 
  4cm Bullnose

COSENTINO, S.A.U. guarantee the registered owner of the installed SILESTONE by Cosentino' product against any manufacturing defects for a period of TWENTY-FIVE (25) YEARS from date of purchase. Please keep your proof of purchase.

This Letter of Warranty shall have full validity only when the consumer has registered within 60 days of purchase of the product, as indicated in the corresponding section, and when the consumer submits the original invoice or sales receipt (indicating the purchase date and name of the dealer of the product). The consumer shall send the defective product to COSENTINO, S.A.U. In order to be effective, this warranty must be registered online on the website http://www.warranty.cosentino.com

What the warranty covers

The warranty obligates COSENTINO, S A U. to replace or repair any defective product for a period of TWENTY-FIVE (25) YEARS under the terms and conditions contained herein, with the same characteristics (colour, thickness, etc.) as those of the product purchased by the customer.

This warranty covers SILESTONE' by Cosentino' quartz surfaces, designed for two-dimensional applications such as countertops, cladding walls and floors permanently installed in the intenor of a dwelling (or property intended for use other than as a residence) of the consumer or the end user of the product. It is important that the choice of colour and finish is finalised prior to closing the purchase since any subsequent modification of any of these choices will not be covered by this warranty.

This Letter of Warranty is in all cases conditional upon the strict observance by the consumer of the instructions for use and the maintenance of the SILESTONE' by Cosentino' product as detailed in the existing user manuals for the various applications of the product.

What the warranty does not cover

Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to COSENTINO, S.A.U, such as problems caused by an incorrect finish / preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original SILESTONE' by Cosentino' product, such as variations in colour, thermal impact or an inappropriate chemical treatment, performed by third parties not related to COSENTINO, S.A.
Problems, damage or inconvenience arising from the generation of static electricity or the use of products designed to eliminate or reduce its effects.
Damage arising from deficiencies or omissions in the technical projects on which the buildings.

Damage resulting from the improper use, including but not limited to: (i) use of the product for purposes other than for which it was intended; (ii) use of the product in a way that does not comply with the applicable technical or safety standards; (iii) failure to follow the user and maintenance manual; and (iv) exposure of the product on the exterior of buildings.
Natural disasters, damage caused by the interactior of other products or any other cause beyond the control of COSENTINO, S.A.
Variations in colour and / or tone derived from natural changes over time occurring in the different components of the product.
Cracks in the surface after its installation Cracks in the final product are not considered an indication of defective material. The main causes of cracking are movement, the direct application of heat on the surface, the placement of excessive weight on the surface or the result of scraping bumping or impacts to the matenal after its installation.

The definition of the manufacturing defects covered by this Letter of Warranty does not include the durability of services ancillary to the actual functionality of the product during its period of validity.

Chipping. Chipping is not due to defective material but is the result of scraping and bumping objects against the edges of the surface.

The warranty does not cover consequential or incidental damage. toss or expense other than the product itself, including, but not limited to. damage to other products or installations, or additional or supplementary repairs on plumbing, electrical or masonry work that may be necessary to repair or replace the SILESTONE by Cosentino' product covered by this warranty, which shall be the sole responsibility of the consumer.

Likewise, this warranty specifically excludes damage which could result from a defect that is covered, including those that occur during the period the claim is being processed, as well as throughout the period the product is being replaced This exclusion extends, but not limited to, any harm, including loss of profit, affecting commercial, industrial, professional or merely living activities, which the consumer, purchaser of the product or any third party may suffer.
Any problems or damage resulting from exposure of the product to intensive and continuous use for long periods of time: including, among others, discoloration, loss and decline in performance and aesthetic characteristics, and warping of flooring are executed, in which SILESTONE by Cosentino' products are used.

Differences between samples or photographs of any SILESTONE by Cosentino' product and the true product purchased are also excluded Also excluded are the spots or stains produced by components of the matenal and polish defects, since Cosentino, SA.0 do not under any circumstances sell products having such defects.
This warranty does not apply to repairs to and or handling of the product without proper verification by COSENTINO. S A U.
This warranty covers the replacement of the defective product with one of identical characteristics (colour, thickness. etc.) as those of the product purchased by the client, unless this is impossible owing to the product being discontinued. In this case, it would then be replaced by a product of similar characteristics.

How to use this warranty
To register as the holder of this warranty, the warranty must be activated through wwwsilestone. corn. This website requires certain information to complete registration, including information regarding the point of sale and / or marbler, as well as of the customer We therefore recommend that customers register directly at the point of sale or with the marbler. At the end of the registration, the customer may have this warranty printed for his/ her use.

How to make a claim

If you believe that there is a defect in your SILESTONE4 by Cosentino' product and wish to make a claim under this warranty, you must do so by fax email and / or letter, or by telephone by contacting COSENTINO. S.A.U. Customer Service and stating your warranty number:


Cosentino UK

Unit 10 Bartley Point, Osborn Way

Hook, Hampshire

RG27 9GX

Tel 01256 761229

Fax: 01256 768138 



 alt tag

alt tag 30781 Simpson Road, Abbotsford, BC V2T6X4

alt tag 1 (800) 506 9997

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