Home Depot


Who is Valley Countertops?

Valley Countertops Industries of Abbotsford, British Columbia, Canada has been manufacturing quality work surfaces and countertops for Canada, the US and abroad for over 35 years. Relying on timeless traditional craftsmanship, while incorporating the features and benefits provided by the latest of technologies, Valley Countertops is known for completing quality countertop installations for their clients. Whether your project is the kitchen in the heart of your home, a high-rise tower, restaurant or hospital, Valley Countertops has the expertise to make your project fulfill your expectations.

VCI Contacts

VCI Customer Service Representatives (CSRs) are available to serve you Monday to Friday 7:00 am to 3:30 pm Pacific Time. Please see the chart below for the contact information for your area. Use the local phone number, if possible, as this bypasses the switchboard and goes directly to the CSR. If the local number does not work in your store please use the 1-800 number and the applicable extension number for your area.

Phone: 1-800-506-9997 (Extension # below)

Email: clientemails@valleycountertops.com 

Address: 30781 Simpson Road, Abbotsford, BC V2T 6X4

Vancouver Island

BC Whistler to Coquitlam (& Prince George)

BC Surrey to Chilliwack

BC – Interior









1-800-506-9997 Ext 125
1-800-506-9997 Ext 111
1-800-506-9997 Ext 109
1-800-506-9997 Ext 121






#7035-Park Royal









#7046-N Surrey






#7221-Campbell River








#7145-Port Coquitlam


#7171-Prince George
















1-800-506-9997 Ext 102

1-800-506-9997 Ext 141

1-800-506-9997 Ext 140

1-800-506-9997 Ext 120





#7036-Medicine Hat

#7050-Spruce Grove



#7037-Calgary North Hill






#7245-Regina NW



#7065-South Common

#7265-Saskatchewan S

#7058-St Vital


#7088-St. Albert


#7086-Winnipeg SW

#7076-Beacon Hill



#7180-Winnipeg N




#7111-Country Hills

#7172-Sherwood Park


#7131-Red Deer

#7175-Grande Prairie












#7268-Edmonton SW





Store Support

Responsibilities of the VCI regional Field Sales Representative (FSR)

  • Talking to you about programs, promotions and any changes or updates

  • Checking displays for wear and tear and cleaning these displays

  • Ordering samples and brochures as needed

  • Conducting training classes on and off the floor

  • Supporting in store events such as Home Shows

Responsibilities of the VCI regional Customer Service Representative (CSR)

  • Communicating all information between VCI office and THD stores, THD Project Support Centre (PSC), THD customers, THD District Sales Managers (DSM) and VCI site staff

  • Quoting and entering all measure and install orders

  • Gathering complete information from the PSC on incomplete orders

  • Scheduling all measure and install appointments with customers, including post-install service calls and warranty issues

Responsibilities of the Manufacturer

  • A Manufacturer is  a company that makes the material the countertops are cut out of

  • A Granite manufacturer extracts granite from  the earth and then processes and polishes the raw stone slabs

  • Other materials, such as Silestone® is made by Cosentino, and Corian® is made by DuPont

  • The Manufacturer is responsible for the multi-year material warranty, which varies by material

  • VCI IS NOT the Manufacturer, and does not warranty manufacturers’ materials

Responsibility of the Fabricator

  • A Fabricator is a company that purchases material from a manufacturer

  • A Fabricator cuts and installs countertops to fit into the customer's home

  • VCI fabricates countertops according to the standards set by the Marble Institute of America

  • VCI is responsible for the 1 year fabrication (installation) warranty (Example: Sink seals and seams)

  • VCI IS the Fabricator for the THD stone and solid surface countertop program


For nearly 70 years, the Marble Institute of America (MIA) has set the standards for workmanship and ethical excellence in the natural stone industry. MIA serves as the international authority on technical information about the use of natural stone products. MIA represents companies around the world that have demonstrated their commitment to superior craftsmanship and to the industry’s best business practices.

VCI is a member of the MIA


The Greater Vancouver Home Builders' Association represents the residential construction industry in the Greater Vancouver Area. Dedicated to the professionalism of its members, GVHBA is affiliated with the Canadian Home Builders' Association at both the provincial and national levels. Established in 1974, it is the largest of the 10 local associations in British Columbia with more than 850 members, 8 full-time and 1 part-time staff.

VCI is a member of the NKBA.


NSF led the development of more than 75 standards and protocols for sanitary food equipment, and has certified thousands of products as safe to use in restaurant and commercial kitchen settings. NSF food equipment standards include requirements for material safety, design, construction and product performance.

VCI offers products that are NSF certified.


Greenguard is another selling feature of Stone Countertops. Silestone, ECO, Dekton, Geos, Corian and the treatment used on Granite have all achieved the highest level of certification from Greenguard which is children and family friendly. What does this mean? Building materials can be a source of VOC’s or volatile organic compounds. These VOC’s are harmful to humans and can cause irritation and sickness if inhaled.

VCI offers products that are Greenguard certified.


The Cradle to Cradle Certified® program is a third party, multi-attribute eco-label administered by the Cradle to Cradle® Products Innovation Institute that assesses a product’s safety to humans and the environment and design for future life cycles. The program provides guidelines to help businesses implement the Cradle to Cradle® framework, which focuses on using safe materials that can be disassembled and recycled as technical nutrients or composted as biological nutrients. Unlike single-attribute eco-labels, the Cradle to Cradle CertifiedTM program takes a comprehensive approach to evaluating the design of a product and the practices employed in manufacturing the product. The materials and manufacturing practices of each product are assessed in five categories: Material Health, Material Reutilization, Renewable Energy Use, Water Stewardship, and Social Responsibility.

VCI offers products that are part of the Cradle to Cradle certified program

VCI Daily Updates-Tracking your Jobs

  • VCI provides daily electronic email updates that provide your store with all of the information needed to track your customer’s orders and give them up-to-date information

  • Please refer to this information before calling or e-mailing your CSR

  • The e-mail is sent directly to your Store Dashboard daily. It is also sent directly to the PSC Center


Qualifying Your Customer

  • Helping your customer make an informed decision is key to their satisfaction of the products and services they will receive.

  • This is one of the most important steps in the buying process for your customer. Taking the time at this point

  • with the customer will result in increased customer satisfaction.

  • Use the following product comparison chart to help determine what product is most suited to your customer’s needs.

  • Find out what is important to them – color, durability, gloss, feel, seam visibility, chips, uniqueness, etc.

Note: Countertops are special order merchandise that are custom made (ie. uniquely altered, color-matched, shaped, sized, or otherwise uniquely designed or fitted to accommodate the requirements of a particular space or environment) and are non-refundable and the purchase price cannot be refunded.


The 3 Easy Steps to Selling a Measure

1. Confirm Customer Contact information

  • Jobsite address

  • Contact person

  • Contact email address

  • Contact phone number and cell number

2. Confirm Customer Product Specifications

a. Based on the product the customer has chosen, use the appropriate article number for entering the measure order.

b. Make notes in the vendor special instructions field with all relevant job information:

  • Number of rooms required to be measured

  • Product

  • Color

  • Edge Profile

  • Sink (make and model#),

  • Promo (if applicable)

  • Any other important details discussed with the customer

3. Confirm Customer Site Conditions

a.  Cabinets: Confirm that all cabinetry including any finished end panels will be completely and permanently installed prior to the measure appointment, and all existing countertops will be cleared off for the measure appointment.
Note: Tilt-out trays are not compatible with under-mount sink installations.
b.  Sinks, faucets, brackets and appliances: Confirm that all items that will be mounted into or onto the countertops (such as sinks, faucets, soap dispensers, hot/cold water dispenser, cook tops, brackets, etc.) will be on the job site prior to the measure appointment. Apron and farmer sinks MUST be installed prior to the measure appointment. All cutout sizes will be confirmed at measure appointment. Dishwashers, free-standing stoves and refrigerators are also required to be onsite to confirm measurements.
Note: If the above items are not on site as required, or if any changes are made after the measure appointment, another measure appointment will be required and another measure fee will be charged.
c.  Existing tiles and mirrors on walls: If existing tiles and mirrors are not being used in the new project, they need to be removed prior to the measure appointment; this will ensure a good fit of the countertops to the wall. If the existing tiles and mirrors are being used in the new project, there may be gaps underneath or at the ends of the tiles or mirrors. Incidental damage of existing tiles and mirrors during installation are not the responsibility of VCI or THD.
d.  Seams: The location of seams that will be required will be discussed and determined at the time of the measure appointment. Remember, all seams in stone countertops are visible.
e.  Countertop finish (overhang) at sink: If an Undermount sink is being installed in the countertops, the sink edge finish (overhang, flush, or reveal finish) will be discussed and determined at time of the measure appointment.


The Measure Appointment

  • VCI will confirm all details of the job with the customer during the measure appointment.

  • VCI uses sophisticated laser units and programs to accurately measure the cabinets, walls and appliances to ensure accurate sizing of countertops.

  • The digital template (as shown below) provides a considerable amount of detail that is used by the CNC machines that produce the countertops.

  • The customer will be asked to sign off on the digital template confirming all of this information.

Fabricating Countertops with Excellence

1. Layout Process and Slabsmith Software.

  • VCI takes the countertop template that was made at the customer’s home to produce a custom countertop for the customer.

  • VCI uses a sophisticated software called Slabsmith to layout the customer’s countertop on the slab(s) to ensure best look before manufacturing begins.

  • The left hand side of the image below shows two slabs of granite that are cut from the same block of granite but are very different in appearance.

  • The right hand side of the image below shows how VCI uses the Slabsmith software to create pleasing looking countertops even with slabs that vary significantly in appearance from one another.

  • Slabsmith allows VCI to provide a countertop installation with the highest quality in the industry.

2. Waterjet Advanced Tooling Machines

  • VCI was the first company in Western Canada to use a Waterjet for stone fabrication. It accurately cuts the countertops to replicate the laser template. This machine also ensures the alignment of the slabs using the Slabsmith layout.

3. Sawjet Advanced Tooling Machines

  • The Sawjet is another piece of equipment used in the fabrication process. The saw is used to cut the straight sections of the laser template and the waterjet is used to cut the curved sections of the laser template which allows for an overall faster cutting time.

4. CNC Advanced Router Machines

  • After the Waterjet or Sawjet completes the cutting of the countertops, the CNC router machines profile and polish the edges and sink cutouts

5. Hand Polishing and Final Inspection

  • After the countertops are profiled and polished on the CNC machines they move to the hand polishing area.

  • This is where the tops are inspected and any final polishing or touchups are done prior to shipping and installation.

2.5 Helping the Customer Prepare for the Countertop Installation Appointment

1. Inform the customer of the following items that need to be addressed:


  • Final wall preparation: Application of wall paper or the final coat of paint should be completed after the countertop installation. Please be assured that the upmost care will be exercised during the countertop installation in order to avoid damage to these surfaces; however, due to the large size and heavy nature of countertops, scrapes or dents to nearby surfaces are possible during the placement of the countertops. This is considered incidental damage and repair costs for these items are not covered by VCI or THD and are considered the customer’s responsibility.

  • Existing backsplash, tile, and mirrors on walls: If existing backsplash, tiles and mirrors are being used in the new project, care will be exercised during the countertop installation to avoid damaging these surfaces; however due to the large size and heavy nature of the countertops, damage may occur to these items during the placement of the countertops. This is considered incidental damage and repair costs for these items are not covered by VCI or THD and are considered the customer’s responsibility.

  • Removal of existing countertops, sinks, and cooktops: All these items will need to be removed prior to the installation appointment (unless such removal services have been purchased through THD). If countertop removal has been purchased from THD, then the existing countertops will need to be cleared off, plumbing disconnected (unless plumbing disconnect has been purchased through THD) and cooktops removed.

  • Cabinet Preparation: All sink cabinets, corner cabinets and top shelves of all lower cabinets are to be emptied. All top drawers on lower cabinets need to be removed from the cabinets prior to the installation appointment. Any cabinets resting on the countertops (e.g. appliance garage) need to be removed before the installation appointment.

  • Brackets or Additional Support: Any brackets or supports that are required need to be installed before the installation appointment.

  • Sinks, Faucets and Appliances: All sinks, faucets and integral appliances must be on site at the time of installation to confirm that correct openings are provided.

  • Free-Standing Appliances: Any free-standing appliances (eg. Range, Fridge) need to be removed from the installation area prior to the installation appointment.


  • Should the site not be correctly prepared for the installation appointment, additional charges will apply

  • VCI does not provide ANY gas or electrical services

  • VCI only provides limited plumbing and removal services as noted in the THD Program (in certain locations only)

2. Inform the customer of the following items that need to be addressed:


  • Customer presence is required during the installation appointment: The customer (or designated decision maker over the age of 18) must be present during the entire installation. After the countertop has been installed, the customer must be present to inspect the countertop and sign the customer approval form that will be provided.

  • Access to Work Area: In order to safely carry countertops to the work area the access to the work area must be clear of snow, ice, debris, or any obstructions.

  • Safety: Due to the large size and heavy nature of the countertops and the use of power tools, customers, children and pets must remain out of the work area. The installers will be wearing appropriate safety equipment (including steel toed boots) and will not use drop cloths on the floor as this may cause a slip hazard.

  • Dust: The process of installing countertops will create some dust. Customers are advised to turn off their air conditioner or any other forced air systems, to prevent the spread of dust to other areas. The customer is also responsible to drape or cover areas of concern to contain the dust to the construction area. The job site will be left in a broom-clean condition.

  • Sink Mounting: Under mount sinks will be mounted to the countertop by the VCI installer once the countertop has been installed. Top mount sinks are not installed by VCI.

  • Reconnection of Plumbing, Electricity and Gas: It is the customer’s responsibility to reconnect the plumbing, gas and electricity through their electrician/plumber. For undermount sinks it is required to wait 24 hours before the reconnection of plumbing. This is to ensure that the sink has completely bonded to the countertop.

  • Additional Charges: Please be aware that additional charges will be incurred for return trips arising from incomplete site readiness, as outlined in Sections 1 and 2 above.


  • VCI is not responsible for damages that occur after installation.

2.6 Post Install Service and Concerns

Step 1

Determine what type of warranty issue the customer’s concern falls into. All post install service concerns fall into one of the following three categories:

  • Installation Warranty: VCI is responsible for the 1 Year Fabrication (Installation) Warranty (Items covered are sink seals and seams). Service Calls can be arranged at no charge for these items. Only after one year from the date of install, service calls will require a minimum charge (Please see Table 1. VCI Installation Warranty).

  • Material Warranty: the manufacturer is responsible for the multi-year warranty which varies by material (Please see Table 2. Warranty Items Covered).

  • Items not covered by Warranty (Please see Table 3. Items Not Covered by Warranty).

 VCI Installation Warranty Silestone

Granite Corian Dekton
Sink Seals            
Seam Separation            
Warranty Items Covered Silestone

Granite Corian Dekton
Limited Stain Warranty            
Manufacturing Defects in Material  
Items Not Covered by Warranty Silestone

Granite Corian Dekton
Veining, Fissures, Pits and Areas that change color due to Oxidization naturally occurring in Granite            
Dislodged Pieces (Quartz, Glass etc.) also called "pits".            
Cracks of any kind.  

Staining - Due to customer not following the care and maintenance guides    
Color, Gloss and sheen Variations  

Damage to Countertops due to contact with chemicals  
Damage Due to improper care and maintenance  

Customer Opinions, Preferences or Remorse Over Purchase  


Step 2

If the concern is not a warranty issue (items listed in Table 3) explain the characteristics of the product.
Review the care and maintenance guide for the product chosen.

Step 3

If the concern is a warranty issue (items listed in Table 1&2) proceed with following:
Send an email to clientemails@valleycountertops.com

This e-mail should include:

  • Store #, PO Number & Customer Name

  • Digital pictures of the customers concerns – close-up, 3 feet away and 6 feet away

  • Detailed description of the concerns and what has caused the issue to develop

  • If the customer is not able to send photos, your VCI CSR will arrange a site inspection with the customer

Once the e-mail is received, your regional CSR will investigate the issue and inform your store on the steps being taken to resolve the issue. Most issues are resolved at this level.
If an issue becomes escalated it will be brought to VCI Management for resolution.
At the end of the day, we all want happy customers!

2.7 Frequently Asked Questions (FAQ)

What is the difference between the included eased edge and the upgraded double radius edge?
The eased edge is a flat polished edge with no curve on the top or bottom. The Double radius has curves on thetop and bottom either at 3mm or 8mm depending on your aesthetic choice. Double Radius Edges are superior to the eased edge in chipping performance.

Does my customer’s sink have to be on site at time of the measure appointment?
Yes, we cannot complete the measure appointment unless the sink is on site. The actual physical sink measurements are taken on site to ensure accuracy of the sink hole cutouts. If we attend the customer’s measure appointment and they do not have the sink on site, then we cannot finish the measure appointment. In this case we will request an additional measure fee to return to site to complete the measure appointment.

Do the countertops need to be removed prior to the measure appointment?
No, the countertops can stay in place for the measure appointment.

- What needs to be done before you come to install?

- Does the dishwasher have to be removed?

- Does the stove need to be moved?

- Does the plumbing need to be disconnected?

These items will be discussed with the customer at the measure appointment. In most cases the dishwasher does NOT need to be removed however the Stove and Fridge will need to be moved and placed out of the working area for the installation appointment.

My customer just chose their sink do they phone VCI with the information?
No. Please have the customer take the sink home for their measure appointment.

How much is a trip charge for my out of town customers? How far are you willing to go?
Trip fees vary. Within 30km from the store is free, 31-100kms cost $1.30/km one way. Additional toll or ferry charges are applicable in some regions.

My customer has chosen an apron sink, does this have to be onsite prior to the measure appointment?
Apron sinks must be on site and installed in their permanent location BEFORE the measure appointment.

Why can’t VCI do the plumbing if the customer is asking for it?
VCI offers basic plumbing services that can be done within the sink cabinet in some regions. These items may include sink, faucet and supply line, garburator and dishwasher connections. VCI does not install new dishwashers, water filters, hot water dispensers etc.

Why can’t VCI remove tile countertops or splash?
Tile countertops are difficult and time consuming to remove. Removal of tile often causes damage to wall and cabinet surfaces which VCI cannot be responsible for repairing. Customer should remove tile on their own or using a contractor trained to do so.

How large of a piece can my customer get without a seam?
This depends on the material and you will need to ask your CSR. The current maximum size is 117”x54”. Size will be limited by weight and access to the home. Additional charges will apply for tops over 17 square feet.

How much overhang can a countertop support without additional brackets?
The countertop can support, without additional brackets or corbels, an overhang of:
- 10” on 1 ¼” (3 cm) Granite countertop

- 12” on 3/4” or 1 ¼” (2cm or 3cm) Silestone countertop

- 6” on 1/2” (1 cm) Corian with full Plywood Underlayment

- 3" on 3/4" (2cm) Dekton countertop

However, at least 70% of the total countertop must be supported by cabinets, an island, knee wall, etc. All overhangs in excess of those previously mentioned will require corbels or brackets that must be installed prior to the field templating. New or existing cabinets must be structurally sound to withstand the weight of the future countertop (Approx. 18lbs/SF for 1 ¼” (3 cm) materials and 11lbs/SF for ¾” (2 cm) materials).

Are chips on countertops and the silicone joint between the countertop and sink covered under warranty?
Chips on countertops are not covered under warranty as they are typically caused from impact, external force, or are a natural characteristic of the product, and therefore are not a material defect. The silicone joint between the countertop and sink is covered under the installation warranty for a period of one
year. If the customer would like VCI to re-silicone the countertop to the sink after the one year period VCI will provide this service for a fee.

Does the sink have to be on site for measure?
Yes, The sink must be on site to verify the measurements of the sinks to the template. Online DXF files must be provided by the sink manufacturer or additional sink template charges will apply.

Why does the customer have to pay for a return trip charge when you guys didn’t do the template?
If the customer was not prepared for the measure appointment as previously outlined and VCI could not gather all the information required at the measure appointment, the customer will be required to pay for a second measure fee for VCI to return to site to obtain the missing information. Our customer wants you to remove the countertop but they want to keep it. Why don’t you have pricing forthis? Customer doesn’t feel that it’s fair. Removal and Haul away are a single charge in the THD program, this isnot set by VCI.

What are my sink mounting options for Undermount sinks?
There are overhang, flush and reveal.

Note: Not all sinks have all options. It is important to discuss with your VCI representative the pros and cons of each to help make an informed decision.

What are Special Handing charges?

Special handling charges are incurred when there are items related to an order that are not covered, or included in, the basic Home Depot/VCI Countertop Program. Many of these items can be identified before the site measure, but are more accurately defined at the time of the measure appointment (Inhome Sales Closing Order). Keep in mind that Special Handing fees are charged as “each” and more than one Special Handling fee may be added to an order.
What are some situations that trigger Special Handing fees?
There are various items that will trigger one or more Special Handling fees. The following are some of the more common ones:

  • One or more Special Handling fee(s) will be triggered for countertop pieces that are 17 SF or larger. Large Individual pieces of countertops are difficult to handle in production, crating, shipping and installing. For instance, a 30 SF granite countertop will weigh up to 600 pounds and will require Special handling all the way through the process. There is also a higher likelihood of breaking or damaging a large countertop compared to a smaller top. The number of Special handling charges on an order will be based on the largest countertop piece on that job, and should there be other large countertops on the job, no other Special Handling fees will be added. Special Handling fees can be avoided by adding additional seams, creating countertop pieces that are less than 18 SF.

  • Difficult access to the site will also incur Special handling charges. These could include stairways, lack of direct access to the entry door, elevators, etc. If you have any concerns or question of whether a Special Handling charge will apply to your customer’s job, please contact your VCI CSR.



D - DIRECTIONAL pattern seams in countertops and edges will be highly visible.
M - High MAINTENANCE color. Shows fingerprints, watermarks, and inconsistent sheen throughout the
P - PITTING overtime some of these pieces may become dislodged and separate from the countertop. This is due
to the large pieces of recycled glass within the material. This is not considered a defect and is not covered under
material warranty.
FP - FISSURES AND PITS natural product.

3.2.2 Eco –Edges

Edge Type 1  Edge Type 2 Edge Type 3 Edge Type 4
Edge Description Edge Drawing Edge Description Edge Drawing Edge Description Edge Drawing Edge Description Edge Drawing
2cm Eased FREE 2cm Double Radius (3mm) 2cm Ogee 4cm Bevel
    2cm Bevel 4cm Eased 4cm Ogee
    2cm Convex There are two
Double Radius
Options to
choose from.
3mm and 8mm.



4cm Double Radius (8mm) 
    4cm Bullnose

VCI Porcelain Vanity Sink Oval #CUS19158

VCI Porcelain Vanity Sink Rectangle #CUSS21158

3.2.4 Eco – Product Knowledge

Advantages of using recycled raw materials

Every year we expect to recycle the equivalent of 65 million glass bottles!

Post-consumer waste

Garbage accumulation all over the world is a fast growing problem

As consumer consumption increases. The source of raw materials is almost infinite

(iron scrap) and it undergoes a burning process that is highly efficient.

(quitariamos iron scrap).

Post-industrial ceramic

Material from bathrooms, dishes, cups, shower pans and defective porcelain tiles. There is no other use for this material - it cannot be incorporated into any other Industrial product.

Cradle to Cradle

  alt tag

Raw Materials

This material is reused in the production of ECO by Cosentino which saves building up tons of waste in landfills year after year.


Cradle to Cradle Certification is a multi-attribute eco-label that assesses a product’s safety to humans and the environment and design for future life cycles.


Products or materials from any industry that are sold to consumers or other businesses are eligible for certification. Consumers can rely on the certification mark to identify and specify sustainable products for their homes, businesses, and buildings.


ECO by Cosentino does not generate any substance that is harmful to the environment.


ECO by Cosentino material is deemed safe for direct contact with all types of food.


Cosentino plans the ecotogithl efficiency throughout the manufacturing process.


Cosentino meets all environmental standards in its production processes.


Which includes the product's Life Cycle Analysis, verified by The International EDP Consortium.


Chemical, mechanical and thermal high resistance.

Ideal material for sustainable buildings id for a variety of uses, (worktops, floors, lls etc.).

Recyclable material. Full recycling capability.


11 Colours, adaptable to any design project, both for the home or public use. In addition, they are all available in polished finish and several of them also in matte (Suede).

Exclusive Collections.

General Advice For Use


Silestone and ECO by Cosentino are low porous surfaces and therefore highly resistant to everyday domestic stains For regular cleaning of Silestone' or ECO by Cosentino surfaces, Cosentino SA recommends you use Q-Action If Q-Action is not available, water and mild/neutral soap is the best option for regular cleaning.


The following are some of the actions to be carried out for stubborn stains that have built up over time.


Apply Q-Action to the stain and leave for 2 minutes then gently scrub with a soft scouring pad (normally suplied for ceramic hobs) until it disappears Rinse immediately with water and dry. If 0-Action is not available. use CIF Original Cream in the same way.

LIMESCALE (Glass Marks)

Pour an anti-limescate product (like Viakal or similar) onto the surface and leave to act for 1 min Rinse with plenty of water and dry Follow the instructions recommended by the manufacturer

Do not use on any products (taps, sink. etc) other than the worktop itself as it might damage their finish.


Using a blunt spatula and CleanColorsil or Solvent-based silicon remover (that does not contain dichloromethane) gently scrub with a soft scouring pad (for ceramic Nobs) Then rinse with plenty of water and dry We recommend that the marks are removed at the time of installation


For difficult stains, pour 0-Action (or CIF Ongmal Cream) onto the affected area leaving it to act for 2 mins Next gently scrub with a soft scouring pad (for ceramic hobs). nnse with plenty of water and dry.


One of the characteristics that makes these surfaces stand out is their high resistance to knocks However. avoid striking areas of the surface that due to the fabrication of design. may be slightly weaker (pointed corners, fine edges. etc ).


After using kitchen utensils such as frying parts, saucepans. etc, do not place them directly on the surface Leave them on top of a tablemat (if possible with rubber support) to cool down the reasoning behind this is that the thermal shock caused by the difference in temperature (cold/hot) could damage the surface.


3.2.6 Eco –Warranty


This limited warranty covers ECO by Cosentino' surfaces that have been purchased by an Authorized ECO by Cosentino' Installer or Dealer. permanently installed in your residence by an Authorized EGO by Cosentino' Installer and that have been registered with Cosentino North America.

This limited warranty covers products that have been maintained according to the ECO by Cosentino' surfaces Care and Maintenance guide provided free of charge at the time of installation. The Care and Maintenance Guide. along with any updates. may also be obtained at viveiv.cosentinowarranty com. You may request additional copies of the Guide from your Cosentino Authorize ECO by Cosentino' Installer or Dealer or from Cosentino North America.


This limited warranty does not cover any cracks that occur in the EGO by Cosentino' surfaces more than thirty (30) days after installation Such warranty claims must be made within thirty (30) days of the installation.

This limited warranty does not cover cracks that occur from the use of crock pots, skillets or other hot surfaces placed directly on the ECO by Cosentino' surfaces. Caution Do not use crock pots, skillets or other hot items directly on your EEO by Cosentino" surfaces. Always place them on a trivet or cutting board to protect your ECO by Cosentino" from thermal shock.

This limited warranty does not cover defects caused by improper fabrication or improper installation. Because ECO by Cosentino" surfaces are made from recycled content, they are subject to variances including but not limited to color, shade, particle structure, pits. fissures, surface irregularities or other variances that may occur in the manufacturing process. These variances are not covered by this warranty.

This limited warranty does not cover any additional or supplemental repairs or modifications such as. for example, any plumbing, electrical tile or wall surface modifications that may be necessary to repair or replace the ECO by Cosentino" product covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer.

This limited warranty does not cover products that have not been paid for in full.

This limited warranty does not cover uses of products for products exposed to acid etching, abnormal use or conditions, or abuse in any way. 'Abnormal use or conditions' includes, but is not limited to. damage from mishandling or misuse, damage from excessive heat, scorching or uneven exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, damage from improper care and maintenance and damage from chipping, cracking, impact damage or breaking due to customer abuse.

Cosentino North America is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.

This limited warranty does not cover seam performance.

This limited warranty is non-transferable and does not cover claims made by subsequent owners of your home.

This limited warranty does not cover products that you, the customer decide you do not like after installation due to color, edging styles or other opinions based on personal preference.

3.3.2 2cm and 4cm Edges

Edge Type 1 Edge Type 2Edge Type 3Edge Type 4
Edge DescriptionEdge DrawingEdge DescriptionEdge DrawingEdge DescriptionEdge DrawingEdge DescriptionEdge Drawing
2cm Eased FREE2cm Double Radius (3mm)2cm Ogee4cm Bevel
  2cm Bevel4cm Eased4cm Ogee
  2cm ConvexThere are two
Double Radius
Options to
choose from.
3mm and 8mm.



4cm Double Radius (8mm) 
  4cm Bullnose

Granite –Sinks

Granite –Sinks

Sink mounting options - Undermount sinks

Each sink manufacturer has specified sink mounting options for each of their sinks. They fall into 3 categories: Overhung, Flush and Reveal. VCI will only provide the mounting options that the manufacturer has specified for the sink that has been chosen

VCI Porcelain Vanity Sink Oval #CUS19158

VCI Porcelain Vanity Sink Rectangle #CUSS21158

Granite-Product Knowledge

What is Granite?
Igneous rock formed through the cooling and solidification of magma or lava!!

Stain resistant:

  • Treated to resist common household stains

Impact Resistant:

  • Stone is hard and durable

  • Formed by the earth’s natural processes

Scratch resistant:

  • 6 on the Mhos hardness Scale

Chips, Fissures & Pits:

  • Varies per Color

Heat resistant:

  • Class 1 fire rating

  • Will not scorch or burn

  • Withstands high Temperatures

  • Trivets are still recommended

The Treatment for Stain Resistance

Mechanical Resistance –The treatment (impregnator) penetrates into the granite surface and is anchored to the material by a chemical bond that cannot be rubbed off.
Thermal Stability – The treated Granite surfaces will withstand temperatures of up to 300C (572F)
UV Stability – The treated Granite is suitable for indoor or outdoor application.
Optical Appearance – The treated Granite’s natural stone color and beauty is not changed by this colorless treatment.
Chemicals –Use of chemicals may damage the treated surface and are not covered under warranty. See Care and Maintenance Section
Warranty – The benefits of this treatment allow VCI to provide an extended 15 year limited stain warranty without the countertop surfaces needing to be retreated.


Granite, Radon, Radiation and Other Myths
There is an urban legend that suggests granite countertops can emit harmful levels of radon or radiation. It's just not true.
What is Radon, Anyway?
Radon is a naturally occurring radioactive gas found all around us.
In fact, other things routinely found in a home tend to emit radiation, including concrete blocks, smoke detectors, television sets, Brazil nuts and even bananas and potatoes. Don't worry, though, they are no more harmful than granite countertops.
Where Can I Get the Facts?
The Marble Institute of America has a library of information about radon and radiation in granite countertops.
MIA Brochure: The Truth about Granite and Radon/Radiation

Why is HD Granite Unique?

  • Only A grade slabs

  • Treated at the factory for stains (15 Year Warranty)

  • Green Guard® certified

  • Guaranteed Installs (install warranty)

  • Digital templating and advanced tooling

  • AutoCAD layouts

  • Professional installations

Characteristics – Color Variation

  • These 4 slabs are Bianco Antico, this is an exotic stone from Brazil formed millions of years ago, and it contains mainly Mica, Feldspar and Quartz. Mica is the softest mineral in granite and does not shine to a gloss, quartz and feldspar are the hardest and are very glossy.
  • In lower concentrations, there are other minerals that contribute to the color variations in the granite slab. You may be shocked to know these are all Bianco Antico, they all come from the same stone quarry and are all acceptable at installation.

  • If this level of variation is unacceptable make sure to buy a manufactured product like Quartz, Eco, Geos or Corian.

Characteristics – Inter-crystalline boundaries

  • Intercrystalineboundaries are another feature that should be explained to customers. You can see here two minerals (quartz and feldspar) intersecting. These minerals never fully bond and means there is a physical separation between them.

  • At times you can hook your fingernails in them, this is again acceptable for granite countertops and not a defect 

Characteristics – Gloss Variations

These images show resin fill, resin fill is a process in which a bucket of clear resin is pored over an entire slab to fill voids. This is done before polishing, once cured the slab is sent through the polishing equipment. When complete the resin will never be as glossy as the quartz and feldspar in the countertop.

Characteristics – Fissures

These images show fissures in granite. Sometimes these fissures occur along Intercrystaline boundaries, and sometime as in this case they are inherent in the mineral.
In the left image you can see how the fissures run horizontally and vertically, the entire way through the slab. There is no way to cut around fissures. If the fissure happens to open up in transport or during the installation VCI will repair the separation by using a high quality resin.
This is not considered a defect or warrant replacement.


  • Granite slabs are not perfect (as they are natural stone) but rather come with imperfections. Repairs to these imperfections are done prior to installation and at the time of installation.

  • Repairs are part of a natural granite countertop and are not considered a defect and do not warrant replacement.

Oxidation Marks

It is important to remember that granite is composed of many different minerals. Some of these minerals may oxidize such as copper or iron. When these types of minerals oxidize they can turn an area of the stone a blue green or rust color. This does not happen often but it is important to know that when it does it is not covered under warranty.

Granite -Care & Maintenance

Regular Care and Maintenance: On a daily basis clean the counter top with warm water and a few drops of dish soap or antibacterial soap using a soft cloth. Do not clean with Vinegar by itself as it will not breakdown grease and could potentially cause the grease to absorb into your countertops.

1.If you spill something on your counter top, blot with a paper towel or soft cloth immediately. Do not wipe the area as this can spread the spill.
2. Wash the spill with warm water and dish soap and rinse thoroughly.
3. Dry the area with a soft cloth.

Properly treated stone will repel most stains if the spills are cleaned promptly

Stubborn Stains (Alcohol and Oil): Granite is a porous material and is treated to resist stains when properly cleaned and maintained. Alcohol, Oil, alcohol and oil based products if left on  the countertop surface can penetrate into the pores of the granite even if the countertop has been treated.
If this occurs, poultices can be used to help remove the stain. However, this could require multiple applications when trying to remove the stain and may not always remove the stain completely.
If you spill any of these substances on the countertop blot the area with a paper towel immediately. Do not wipe the area as this can spread the spill. Wash with warm water, dish soap and rinse thoroughly.

Reaction to Heat: Extreme temperature changes (hot or cold) may harm your granite countertop. Direct heat from pots placed on countertops may cause the granite to discolor and/or crack - always use a trivet when placing hot pots or heat generating appliances directly on the countertop.

Reaction to Abrasion, Extreme Weight and Impact: Granite countertops are scratch resistant, but they are not scratch-proof. Avoid using knives directly on the surface. Always use a cutting board placed on top of the countertop to avoid damage. Also use trivets or mats under ceramic objects that can scratch the surface. Granite countertops can also be damaged when subjected to extreme weight or when forcefully hit with objects. Do not stand, sit or drop any objects on your counter tops.


Your Custom Natural Granite Countertop has been treated with an impregnator and does not require any further sealing.

For a period of fifteen (15) years from the date of installation, the vendor warrants to the original owner that their Home Depot® Custom Natural Granite Countertops will remain stain resistant to common non-acidic food and beverages (liquids).

This limited warranty applies only to the performance of stain resistance on polished surfaces and does not apply (or is limited by) the following:
Variances in color, shade, pattern, texture or general visual appearance
Dislodged particulates (chips)
Pitts in the surface
Cracks of any kind; including damage resulting from heat, pressure or force Scratches
Surface damage due to the use of chemicals
If a stain occurs within the warranty period, The Home Depot® vendor will, at its option, assist with a repair, repair or replace the stained granite. The end user must present the Original Proof of Purchase at the time of making a warranty claim.

www.myctw.ca Stain Removal Video

*For a complete copy of care the Warranty, Care and Maintenance Information, and how to make a claim, Visit www.Myctw.ca

Corian-Program Colors


D - DIRECTIONAL pattern seams in countertops and edges will be highly visible.
M - High MAINTENANCE color. Shows fingerprints, watermarks, and inconsistent sheen throughout the countertops.
P - PITTING overtime some of these pieces may become dislodged and separate from the countertop. This is due to the large pieces of recycled glass within the material. This is not considered a defect and is not covered under material warranty.
FP - FISSURES AND PITS natural product.

3.5.2 Corian-Edges

3.5.3 Corian-Sinks

Stainless Steel Sinks

Sink mounting options - Undermount sinks
Each sink manufacturer has specified sink mounting options for each of their sinks. They fall into 3 categories: Overhung, Flush and Reveal. VCI will only provide the mounting options that the manufacturer has specified for the sink that has been chosen.

3.5.4 Corian-Product Knowledge

What is Corian®?

  • Brand leader for 50 years

  • Advanced blend of natural mineral Bauxite blended with pure acrylic

  • 100% solid and UV stable. Colour and pattern run all the way through

  • Nonporous – surface stains sit on surface

  • Does not support the growth of mould or mildew

  • Inconspicuous Seams – liquids cannot penetrate

  • Thermoforming – unlimited design possibilities

  • Repairable and renewable

  • Heat resistant

Warm and Inviting

  • Adjusts to room temperature, warm to the touch

  • Matte finish reduces glare and reflection

  • The density of Corian® reduces noise

  • Friendly to delicate china and stemware

Qualifying the Product Characteristics

Corian® is a mineral-based product derived from Bauxite

What makes Corian ® an Eco-Friendly Product?
Responsible choices in manufacturing processes

December 1, 2011: All DuPont™ global manufacturing sites became functioning as zones of “zero waste” – meaning absolutely no waste is being sent into landfills.

What makes Corian® an Eco-Friendly Product?

Durable and Renewable

  • Generates 1/3 less waste than stone during fabrication

  • Renewable, repairable, and can be re-worked


At room temperature, there is virtually no “off-gassing” of VOC’s
Corian® is Class I (Class A) Fire Rated. In a fire situation, Corian® is clean burning producing an insignificant amount of smoke.

Chemically Inert and Environmentally Responsible

  • Does not readily react with other chemicals or elements and meets the most restrictive “food zone” standards set by the National Sanitation Foundation

  • Non-toxic and non-allergenic to humans – pigments used are FDA listed and free of toxins, heavy metals or carcinogenic materials. Corian-Directional Material

ALL seams will be visibly obvious and that this outcome is not covered by any warranty as it is not considered to be a product defect. Corian-Job Site Photos

3.5.5 Corian-Care & Maintenance

  • To clean, simply use warm soapy water or a mild household cleaner.

  • Protect the countertop from direct heat sources by using trivets.

  • Do not cut directly on the product. Always use cutting boards. Deeper cuts or nicks can be repaired by a DuPont™ Certified Fabricator.

  • Difficult stains sit on the surface and do not penetrate. They can be removed with a moistened 3M Scotch Brite ® pad (green) or any abrasive cleaner such as Ajax, VIM or Comet.

3.5.6 Corian-Warranty

  • 15 Year Limited Residential Product Warranty backed by DuPont

  • Covers Fabrication/Installation – other warranties only cover material replacement due to material defects

  • Homeowner must have original receipt in order to activate a warranty claim. This warranty applies to the original owner only and is not transferable.

  • 1-800-4-CORIAN (1-800-426-7426)

  • Corian® has consistently attained a customer 

3.6.1 Dekton-Program Colors





Sink mounting options - Undermount sinks
Each sink manufacturer has specified sink mounting options for each of their sinks. They fall into 3 categories: Overhung, Flush and Reveal. VCI will only provide the mounting options that the manufacturer has specified for the sink that has been chosen

3.6.4 Dekton-Product Knowledge

Ultra-Compact Surfaces

What is it made of?

What is Ultra Compact Surfacing?

Ultracompact surfacing employs sintering, a high-tech process which represents an accelerated version of the metamorphic change that natural stone undergoes when subjected to high temperatures and pressure over thousands of years.

Mother Nature

Ultra-compact surfacing perfects what Mother Nature creates in millions of years in a fraction of the time. We are essentially speeding up the metamorphic process.

Sinterization Process

Attributes of Ultra Compact Surfaces

Scratch Resistant

  • More scratch resistant than quartz countertops

  • Will not scratch using common household utensils

8. Heat & Scorch Resistant

  • Withstands temperatures up to 800 degrees Celsius

  • Hot pan placed directly on surface and does not burn, scorch, or cause thermal shock

  • Dishwasher – does not need insulation between appliance and countertop

10. High Impermeability

  • Very low porosity through out slab, not just on surface  ASTM C373  +/- 0.04%

  • No need to seal

  • Excellent for applications where hygiene is important

  • Highly stain and chemical resistant  ASTM C1378

  • Clean with hot water

3.6.5 Dekton-Care & Maintenance

Normal Maintenance

Due to its practically zero porosity, the ultra-compact Dekton' surface is highly resistant to staining in day-to-day use and from chemical products, making it ideal for use as a kitchen worktop and as a surface for other kinds of work, both inside and out.
For general cleaning, Cosentino recommends the use of Q-Action with a sponge or scouring pad. If this product is not available, the best option is to use a neutral soap and water.

Cleaning Stubborn Stains

In the case of aggressive stains, either from products that are resistant to normal cleaning agents or because they have remained on the work surface without being removed, we recommend using more specific products such as: cream detergents with abrasive particles or solvents (acetone or universal solvent type). The accompanying table shows the various types of stains with their corresponding cleaning products.

3.6.6 Dekton-Warranty

Dekton presents its 25-year warranty. A warranty to give consumers more confidence. Once again Cosentino proceeds to innovate. The warranty of the leader. We shall now indicate the steps to follow and the requisites for fulfilment of the Dekton warranty. Warranty terms and conditions. 25-year warranty for Dekton products installed by a workshop or marble manufacturer:

  • For the warranty to take effect, the user must produce proof of purchase.

  • Since Cosentino does not actually make worktops, but supplies the material, in the event of the conditions being for application of the 25-year warranty offered by the Group, all the material required will be provided to replace the worktop; however, the cost of manufacturing and installing the product will not be covered by Cosentino

  • The warranty does not cover defects deriving from manufacturing or installing the product, as such operations are not performed by Cosentino.

alt tag 30781 Simpson Road, Abbotsford, BC V2T6X4

alt tag 1 (800) 506 9997

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 alt tag www.valleycountertops.com